RT Book, Section A1 Eloundou, Solange A1 Siddiqui, Zishan K. A2 Butler, Jennifer R. A2 Amin, Alpesh N. A2 Fitzmaurice, Laura E. A2 Kim, Christine M. SR Print(0) ID 1159980855 T1 Patient-Centered Care and Patient Experience Metrics T2 OB/GYN Hospital Medicine: Principles and Practice YR 2019 FD 2019 PB McGraw-Hill Education PP New York, NY SN 9781259861697 LK obgyn.mhmedical.com/content.aspx?aid=1159980855 RD 2024/04/24 AB The Institute of Medicine has defined “patient-centered care” as “providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions.”1 The Committee on Quality of Health Care in America in 2001 included patient-centered care as a quality indicator of national health services.2 In obstetrics, this is particularly important, as it may be the only time that some women of childbearing age ever encounter the healthcare system. A positive birth experience has been associated with a feeling of empowerment, accomplishment, and easier adaptation to motherhood. A negative experience has been associated with postpartum anxiety, depression, and reduced future reproduction.2